NCSI Background Screening FAQ
WHAT IS SPORTSENGINE BACKGROUND SCREENING BY NCSI?
SportsEngine, Inc., an NBC Sports Group company, is the leading software provider of sport life management solutions for 35MM coaches, parents, athletes, and sport relationship management applications for more than 1MM clubs, leagues, governing bodies, and associations. SportsEngine helps sports organizations around the globe reduce the time they spend on administrative tasks, and enables them to focus more on developing their athletes, providing safe experiences, and furthering the love of sport. Safety is a fundamental piece of SportsEngine’s mission to help more kids get out and play. That’s why SportsEngine acquired the two leading providers of background screening services – the National Center for Safety Initiatives (NCSI) and Southeastern Security Consultants (SSCI). The two companies are now unified under the NCSI name and are an independent, wholly-owned company under SportsEngine Inc.
WHERE DO I GO TO SUBMIT MY BACKGROUND SCREENING?
Your organization will provide you with the background screening registration link that they need you to complete. Please reach out to an Administrator at the organization you are affiliated with if you need assistance.
WHAT HAPPENS ONCE I’VE SUBMITTED MY BACKGROUND SCREEN?
Once you have submitted your background screen, SportsEngine sends this information to NCSI. NCSI begins the background screening report by validating your personal data through a social security address trace. If they are unable to do so from the information you submitted, you will receive an email from NCSI with a link to electronically resubmit the necessary information to proceed with the background check.
After your personal data is validated, NCSI will search two national criminal databases and national sex offender registries. NCSI will then also perform a local jurisdiction criminal record check in the jurisdiction or jurisdictions associated with your address history found on the social security address trace.
In order to ensure the accuracy of the report, the NCSI quality assurance team reviews all information before sending the results of the report to the SportsEngine platform. Once the report is delivered to the SportsEngine platform, your organization administrator will be notified and will have access to review the results of the report. Your organization administrator will make the final determination of your eligibility to participate.
HOW LONG DOES IT TAKE NCSI TO COMPLETE THE BACKGROUND SCREENING?
The background screening process is typically completed in five business days from the date of submission. Be aware that the turnaround time can vary for a variety of reasons including applicant needs to verify their personal data with the NCSI team; courthouses are experiencing delays either due to heavy volume or other circumstances. If your screening is delayed, please check your inbox for emails from NCSI, as the company may have reached out to you to verify your personal data. NOTE: Providing inaccurate personal data during registration may delay the background screening process.
WHAT DO I DO IF IT’S BEEN LONGER THAN FIVE BUSINESS DAYS AND I HAVEN’T RECEIVED AN EMAIL OR CONFIRMATION THAT MY BACKGROUND SCREENING HAS BEEN COMPLETED?
After five business days, please contact NCSI directly at firstname.lastname@example.org for a status update. Depending on the status, the NCSI team may be able to expedite the process to complete and deliver the report.
WHO DO I REACH OUT TO IF I HAVE QUESTIONS ABOUT THE RESULTS OF MY COMPLETED BACKGROUND SCREENING?
For questions, please contact the NCSI Quality Control Department at (866) 996-7412 and select option #3. You may also submit an inquiry via email to email@example.com.
WHAT IF I DON’T WANT TO PROVIDE MY PERSONALLY IDENTIFIABLE INFORMATION (PII)?
The background screening application requires the submission of full legal name, address, date of birth and social security number. All of the required fields are marked with an asterisk. We are unable to complete the background screening if any of the required information is not provided. SportsEngine and NCSI have policies and processes in place designed to protect our customers’ and users’ best interests. Access to data is only given to those with a true need for such access. Both organizations are PCI-compliant and do not share any personal information with third-parties. Please note: providing inaccurate personal data during registration may delay the background screening process.
CAN I GET A COPY OF MY REPORT?
Yes, you can receive a copy of your report, either by clicking the box at the end of your background screening registration on SportsEngine, or emailing firstname.lastname@example.org, if you have already submitted your registration.